# Account Verification Guide (KYC)

{% hint style="danger" %}
**KYC NOT REQUIRED**

* Claiming Alpha Testnet airdrop capsule

**KYC REQUIRED**

* Claiming purchased Full Core Node License
* Claiming Node Sale referral rewards

*\*\* \*Only proceed if you have purchased a node or if you are trying to claim your node sale referral rewards.*
{% endhint %}

The Datagram Network requires users to complete a Know Your Customer (KYC) verification process to ensure secure and compliant participation. This guide will walk you through each step of the verification process using our trusted KYC provider Blockpass.

***

### Eligibility Requirements

Before starting the KYC verification process, please ensure you meet the following requirements:

1. **Age Requirement:** You must be at least 18 years old to participate in the Datagram Network.
2. **Geographic Restrictions:** Due to regulatory requirements, users from the following countries are not eligible to participate:

   Afghanistan, Belarus, Cuba, Iran, North Korea, Russia, South Sudan, Sudan, Syria, Ukraine,  Venezuela, Yemen, Zimbabwe.

{% hint style="warning" %}
If you reside in any of these restricted locations, you will not be able to complete the KYC process. This restriction is in place to comply with international regulations and sanctions.
{% endhint %}

{% hint style="info" %}
**What to prepare before starting KYC Verification:**

* Valid government-issued ID (passport, national ID, driving license)
* Recent proof of address document (utility bill, bank statement, other supported documents)
* Good lighting for selfie verification
* Stable internet connection (disable VPN)
* Desktop/laptop for wallet signing
* Compatible browser (Chrome/Firefox recommended)
* 15-20 minutes of uninterrupted time
  {% endhint %}

***

### Getting Started

To get started with verifying your Account (KYC), sign in to Datagram and navigate to *Dashboard > Account*. 

<figure><img src="/files/vfkKP4xfBBBaSqP6Nac5" alt=""><figcaption></figcaption></figure>

1. **Account status:** Unverified accounts will be labeled with an "Unverified" tag. Verified accounts will replace this "Unverified" tag with a green checkmark.&#x20;
2. **Connect wallet:** To begin the verification process, users will need to connect a wallet and verify their ownership of that wallet.

***

### Step 1: Connect your wallet

Click on "**Connect wallet**" to begin the Blockpass verification process. Choose your preferred compatible wallet and follow the instructions. After successfully connecting a wallet, the "**Start KYC**" button will become available. Click on it to proceed to the next step to create a Blockpass Identity.

<figure><img src="/files/SIeWRk1jFtz881FhrxpK" alt=""><figcaption></figcaption></figure>

1. **Connected wallet:** Once your wallet has been successfully connected, you will see it registered here on the Dashboard. At any time, you may click on your connected wallet to disconnect it and connect another wallet.
2. **Start KYC:** After successfully connecting a wallet, the "**Start KYC**" button will become available. Click on it to create a Blockpass Identity.

***

### Step 2: Create a Blockpass Identity

<figure><img src="/files/zC7JWe8YU6RX7ME2SOEv" alt="" width="563"><figcaption></figcaption></figure>

After successfully connecting a wallet, the next step in the verification process is to create a Blockpass Identity by registering an email address. Click on the "START" button to proceed to the next step.

{% hint style="info" %}
Blockpass will ask you to provide one of the following documents to verify your account, but only after you have successfully input and confirmed an email address:

* Passport
* National ID
* Driving License
* Recent proof of address document
  {% endhint %}

<div><figure><img src="/files/rSDjOocnW0BxmfiVYqAD" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="/files/YXhFT2rEYddpVggEY70d" alt="" width="563"><figcaption></figcaption></figure></div>

How to register an email address with Blockpass:

1. Input an email address and click "**CONTINUE**". \
   (New users can input any preferred email address, but if you have already created a Blockpass Identity, please input that email address.)
2. Blockpass will send a 6-digit code to your email address. Check your inbox for an email with this code, enter the code and click on "**LOGIN**" to continue.&#x20;

{% hint style="info" %}
If you do not see an email from Blockpass, please check your spam/bulk folders. If you cannot find or did not receive an email with the 6-digit code, please go back to the Blockpass Identity creation popup, click on "**Resend**," and repeat the process to receive the email and input the code.
{% endhint %}

***

### Step 3: Upload Documents

<figure><img src="/files/6LAX7cCHqzShcMK8jAEV" alt="" width="563"><figcaption></figcaption></figure>

After registering an email address with Blockpass, the next steps are to build your identity profile by submitting:

* Identity document
* Selfie picture
* Proof of address

{% hint style="info" %}
**ID Document Upload Guidelines**

* Preparation:
  * Open your document to the data page
  * Find good lighting conditions
  * Clean your camera lens
* Capture Requirements:
  * All four corners must be visible
  * Avoid glare and shadows
  * Ensure text is clear and readable
  * Document should fill most of the frame
    {% endhint %}

#### Uploading Identity Documents <a href="#for-selfie-verification" id="for-selfie-verification"></a>

<div><figure><img src="/files/igTDWZyQdjFIHlEoLgrE" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="/files/8vF5kyj8BAHQQRWFXXEK" alt="" width="563"><figcaption></figcaption></figure></div>

{% hint style="danger" %}
Automatic Data Extraction Accuracy

Even if the automatic data extraction shows incorrect information, proceed with the submission. The verification team will handle corrections during the manual review process.
{% endhint %}

Some identity documents like National ID requires uploading both the front and back side of the document.

<div><figure><img src="/files/sBotrxaIVSttFdLltIdc" alt=""><figcaption></figcaption></figure> <figure><img src="/files/wtctVveSG2qtNMjnAY5I" alt=""><figcaption></figcaption></figure> <figure><img src="/files/AxpCE2ZwZSMfjtNPSz4s" alt=""><figcaption></figcaption></figure></div>

#### For Selfie Verification: <a href="#for-selfie-verification" id="for-selfie-verification"></a>

1. **Setup:**
   * Find a well-lit room
   * Remove glasses if they cause glare
   * Position yourself at arm's length from camera
2. **Process:**
   * The system will auto-capture your face
   * Follow on-screen prompts:
     * Look straight ahead
     * Turn your head left when prompted
     * Turn your head right when prompted
   * Complete all requested movements

<div><figure><img src="/files/7svxLV1oEWI0gDYEIK2w" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="/files/Gw0pKOIxUOKeT9aDvj4r" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="/files/rcQsXexVB2yw5dXlfgp6" alt="" width="563"><figcaption></figcaption></figure></div>

#### For Address Proof: <a href="#for-address-proof" id="for-address-proof"></a>

* Upload a document from the supported list
* Ensure your current residential address is clearly visible
* Document should be recent (typically within 3 months)

***

### Step 4: Wallet Verification <a href="#wallet-verification-critical-step" id="wallet-verification-critical-step"></a>

<div><figure><img src="/files/0Gr7sBcHHQzoNaCJwdV9" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="/files/CPljwx9yjQUuxHUtuwlg" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="/files/n1PKLeRjfJodfRKImzab" alt="" width="563"><figcaption></figcaption></figure></div>

#### For Wallet Verification <a href="#benefits-of-desktop-verification" id="benefits-of-desktop-verification"></a>

* Connect your wallet (WalletConnect, MetaMask or Coinbase)
* Make sure wallet is set to Ethereum Network
* Sign the verification message when prompted
* Confirm the signature in your wallet app

{% hint style="danger" %}
Wallet Signing is Mandatory

The wallet signing step is mandatory. Submissions without proper signing will NOT be approved due to KYC compliance requirements.
{% endhint %}

***

### Step 5: Submit for Verification <a href="#final-submission" id="final-submission"></a>

<div><figure><img src="/files/Fr8qLP4awgoNZTw0Jlag" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="/files/aMxFVXxOOk6zMU9sAJYu" alt="" width="563"><figcaption></figcaption></figure> <figure><img src="/files/f3TSYH3TUjJ4h0vvVpPi" alt="" width="563"><figcaption></figcaption></figure></div>

#### Before Submitting: <a href="#before-submitting" id="before-submitting"></a>

* Review all uploaded documents
* Ensure wallet is properly connected and verified
* Check that all sections show "completed" status

#### To Submit: <a href="#to-submit" id="to-submit"></a>

1. Once all steps Completed
2. The **"Register"** button will become active
3. Click **"Register"** to submit for KYC verification
4. You'll see a confirmation screen, You can set password on this screen for future changes

***

### Verification Timeline <a href="#verification-timeline" id="verification-timeline"></a>

| Stage                         | Timeframe          |
| ----------------------------- | ------------------ |
| Initial Review                | 24-36 hours        |
| Additional Checks (if needed) | 12-24 hours        |
| Final Approval                | Email notification |

#### What to Expect: <a href="#what-to-expect" id="what-to-expect"></a>

* Email notifications at each stage
* Clear feedback if any issues arise
* Direct communication for any clarifications needed

***

### Handling Rejections <a href="#handling-rejections" id="handling-rejections"></a>

If your KYC application is rejected, don't worry! Here's what to do:

#### Steps to Resubmit: <a href="#steps-to-resubmit" id="steps-to-resubmit"></a>

1. **Check your email** for specific rejection reasons
2. **Log back in** using the same email address
3. **Navigate** to the rejected document section
4. **Update** only the required documents or information
5. **Resubmit** for re-verification


---

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